Please read this Privacy Policy carefully, as by accessing this website, the provision of your personal data implies your knowledge and acceptance of the conditions contained herein.

WHO IS RESPONSIBLE FOR DATA COLLECTION AND PROCESSING?

I. SÉ Unipessoal SA, hereinafter referred to as the Osório Hotel, is the entity responsible for collecting and processing personal data and may, within the scope of its activity, use subcontracted entities to pursue the purposes indicated herein.

WHAT IS PERSONAL DATA?

Personal data is any information, of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or to one or more specific elements of their physical, physiological, psychological, economic, cultural, or social identity.

HOW IS YOUR DATA COLLECTED?

Personal data may be collected through the following means:

(a) Email

(b) Website

(c) Telephone calls

(d) In person

The data collected is processed and stored electronically in strict compliance with personal data protection legislation and is stored in specific databases created for this purpose by The Osório Hotel or by entities subcontracted by it.

Some personal data collected on the website is mandatory, and in the event of missing or insufficient data, The Osório Hotel may not be able to provide you with the services or information you have requested. In each specific case, The Osório Hotel will inform you of the mandatory nature of providing the personal data in question.

WHAT IS THE PURPOSE OF THE DATA COLLECTED?

Your data will be included in a personal data file that The Osório Hotel may use for the following purposes:

Management of reservations and stays

Billing and verification of payment methods

Provision of information necessary for your stay at the Hotel

Conducting satisfaction surveys related to your stay

Complaint management and customer support

Contact list

Sending newsletters

Sending marketing campaigns

Compliance with other legal or regulatory obligations

Conducting market research, evaluation surveys, and statistical analyses.

Recruitment

In order to pursue the purposes identified above, The Osório Hotel may interconnect the data collected for the purpose of updating and completing such data.

WHAT IS THE BASIS FOR THE PROCESSING OF YOUR DATA?

The processing associated with the purpose of point a) is based on the contractual relationship established between you and the company.

The processing associated with the purposes in points c) and d) is based on your consent, or legitimate interest, if you are already our customer. In the latter case, you will always have the option to object in each marketing communication sent to you.

The processing associated with purpose e) is based on compliance with legal obligations.

The processing associated with purposes b), d) (in cases where you are our customer) and e), f) and j) is based on the legitimate interests of The Osório Hotel.

The processing associated with purposes g) and k) is based on the establishment of pre-contractual relationships.

WITH WHOM IS YOUR DATA SHARED?

The data collected and held by The Osório Hotel may be transmitted, in compliance with the duty of confidentiality and the principle of purpose that governed its collection, to the following entities:

a) Entities of the group to which The Osório Hotel belongs

b) Judicial or administrative authorities, in cases where such transfer is mandatory

c) Recruitment and selection companies

d) Subcontractors who will process the data on behalf of The Osório Hotel and in accordance with the purposes determined by it.adas.

COOKIES

Cookies are small pieces of information that can help identify your browser and store information, such as user settings and preferences.

The Osório Hotel may store cookies on your device to personalize and facilitate navigation as much as possible, without providing these cookies with references or personal data about the user.

For more information, please read our Cookie Policy.

WHAT ARE YOUR RIGHTS?

Under the Personal Data Protection Law, we guarantee you the right to access, update, rectify, delete, transfer, and erase your personal data. You may also file complaints with the National Data Protection Commission.

We also grant you the right to object to the use of the data provided for marketing purposes, for sending informative communications or for inclusion in lists or information services. If you did not do so when the data was collected, you may send a request at a later date.

These rights should be exercised by sending an email to marketing@theosório.com or by writing to The Osório Hotel, Avenida Barbosa du Bocage nº113, Lisbon, for the attention of the Data Protection Officer.

HOW LONG IS YOUR DATA STORED?

The period of time during which data is stored and retained varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes for which it was collected or further processed, after which it will be deleted.

IS YOUR DATA PROCESSED SECURELY?

The Osório Hotel is committed to ensuring the security of your data. To this end, it has adopted various technical and organizational security measures to protect the personal data you provide us against its dissemination, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.

The Osório Hotel requires its subcontractors and partners to adopt security measures equivalent to those it practices.

Notwithstanding the security measures implemented by The Osório Hotel, users should take additional security measures, namely ensuring that they use equipment and a browser that are up to date in terms of security, properly configured, with an active firewall, antivirus, and anti-spyware, and verify the authenticity of the websites they visit on the internet, avoiding websites whose reputation they do not trust. At The Osorio Hotel, we value your pirvacy and are committed to protecting your personal information. when you subscribe to our newsletter, the email address you provide is securely stored in our database, we use this information solely to send you updates,offers and news about The Osório Hotel.

COMMUNICATIONS

The Osório Hotel acknowledges that it may communicate User data in the context of merger, acquisition, and/or incorporation processes in which it is involved, without such communication being considered a transfer of data to third parties, nor any subcontracted processing.

The Osório Hotel may also transmit data to third parties in the context of investigations, inquiries, and judicial and/or administrative proceedings or similar proceedings, provided that this is duly ordered by a court order to that effect.

DATA TRANSFER

In the event of data transfers to third countries that do not belong to the European Union or the European Economic Area, The Osório Hotel will comply with the law, namely with regard to the adequacy of the destination country in terms of personal data protection and the requirements that apply to these transfers, and no personal data will be transferred to jurisdictions that do not offer guarantees of security and protection.

The use of The Osório Hotel's social networks may involve the transmission of data to social network service providers, which may be based outside the European Union or the European Economic Area. The Osório Hotel is not responsible for the data that the user makes available on social networks.

CHANGES TO THE PRIVACY POLICY

The Osório Hotel reserves the right to make adjustments or changes to this Privacy Policy at any time, and these changes will be duly publicized on this website.

DECLARING, EXERCISING, OR DEFENDING RIGHTS

It may sometimes be necessary for us to process personal data and, where appropriate and in accordance with local laws and requirements, sensitive personal data in relation to the exercise or defense of rights. Article 9(2)(f) of the GDPR allows this processing when it is “necessary for the establishment, exercise, or defense of legal claims or whenever courts are acting in their judicial capacity.”

This may arise, for example, in cases where we need to obtain legal advice in relation to legal proceedings or where we are required by law to retain or disclose certain information as part of legal proceedings.

CHANGES TO THE DOCUMENT

The Osório Hotel may occasionally change this statement and its Privacy Policy to reflect the company's image and customer feedback. We encourage our customers to periodically review our Privacy Policy to stay up to date on how The Osório Hotel protects your information, without prejudice to informing you whenever there are relevant changes to our Privacy Policy.

CONTACTS

The Osório Hotel welcomes your comments regarding this Privacy Policy. If you believe that The Osório Hotel is not complying with this statement, please contact us at marketing@Theosorio.com or by post to The Osório Hotel, Avenida Barbosa du Bocage nº113, Lisbon, for the attention of the Data Protection Officer. We will try to assess your suggestion and respond as quickly as possible.